退換貨政策

退換貨政策

最後更新：2024年10月7日星期一 21:14:00 GMT+0800 （台北標準時間）

親愛的消費者您好，非常感謝您在馥燭 Fu Ju （以下簡稱「我們」、「本公司」）購物，如果您對購買的產品不完全滿意，您可以依《消費者保護法》相關規定提出申請，我們將隨時為您提供協助。

退換貨須知

１. 您得於收到商品之次日起七日內行使解除權（俗稱鑑賞期），但請注意鑑賞期並非試用期，您僅能就必要範圍內進行檢查。超商取貨之收到商品日以取貨當日為準，便利帶和新竹物流（下統稱「宅配」）則以物流人員派送到收貨地址當日為準。

２. 收到商品後請進行開箱全程錄影，並完整保留外箱及包裏內所有物品，申請退貨時必須將申請部分之商品及包裏回復至您收到時的狀態。

３. 收回退貨時使用之物流方式皆與當初寄貨時相同，超商運送則超商退件，宅配運送則宅配退件。

４. 有下列情形者，我們有權利拒絕您的退換貨申請：

申請日已超過七日鑑賞期。
優惠組合商品未一併申請退貨。
商品本身已有使用過的痕跡（包含但不限於點燃過及融化過）或任何使商品無法再次銷售之情形。
其他經本公司判斷無法以給付整新費用回復原商品及包裝價值之情形或不符合本退換貨須知之行為。

５. 有下列情形者，我們有權利請求您給付整新費用後再予以同意退換貨申請：

商品包裝已經拆封或有其他人為損耗的痕跡，包含但不限於有污漬、磨損、擦傷及劃記（除商品瑕疵、包裝瑕疵、不可歸責於消費者之情形或於檢查商品品質必要範圍內之拆封）。
外箱破損已不堪使用或遺失。
其他經本公司判斷可透過給付整新費用回復商品或包裝價值之情形。

６. 有下列情形者，我們有權利請求您補件後再予以退款：

箱內物品不完整，包含但不限於商品、包材、出貨單、發票及贈品。

７. 若我們收到退回商品後判斷其不符合上述三點退換貨條件，可能會有拒絕退貨、要求給付整新費用及補件等情況，請依《退換貨申請流程》第5點說明進行。

８. 若您無法判定商品是否為瑕疵，請於收到商品之次日起三日內將有疑慮之商品拍照，並透過「LINE官方帳號」方式傳送照片給服務人員確認。

９. 退貨後若消費金額未達免運或其他優惠活動之門檻，將扣除運費或優惠金額後退款給您。

１０. 如需換貨請退貨後再次下單，退貨部分視為同意放棄原享有之各項優惠活動，若重新下單時已不在活動期間內將不予補發相關優惠。

１１. 若您在一年內累積兩次「非因瑕疵申請退貨退款」、「未於期限內至超商取貨」、「拒收宅配」或「其他不符本公司退換貨政策的行為」，我們將不予接受您的新訂單，敬請見諒。

退換貨申請流程

１. 請至《聯絡表單 Contact Form》填寫申請表單，選擇「退換貨問題」，並在說明處提供訂單編號、訂購人姓名、電話及遇到的問題。

２. 提出申請後，請您務必拍攝清楚及完整的商品及包裝照片（若尚未拆封包裏也請拍攝未拆封的照片）。服務人員在收到申請後會以電子郵件方式儘快聯絡您，並請您提供完整照片以便確認商品狀況。

３. 初步確認符合退換貨條件後，請您將欲退貨商品及相關物品完整放回原包裝箱內並妥善封箱。相關物品包含但不限於包材、出貨單、贈品及發票。

４. 若您採用超商取件，服務人員將會提供您一組退貨代碼，請您至超商操作KIOSK機台印出寄件單（如7-11的ibon、全家的Famiport），將寄件單貼在包裏正面後交由櫃檯人員即可；若您採用宅配，請等待服務人員安排物流司機取件，將包裏交由物流司機後（拿到收據）即可。一般司機會在兩個工作天內完成取件，超過天數仍未取件請再次聯繫我們。

無論採用超商寄件或宅配取件，請將寄件收據拍照傳給服務人員，並妥善保存寄件收據直到整個退換貨流程結束。

５. 我們收到退回商品後會儘快確認商品狀況，若符合退換貨條件會在最快的時間內申請退款給您；倘若經判斷其不符合退換貨條件，我們會儘速通知您，可能會有拒絕退貨、要求給付整新費用及補件等情況，說明如下：

拒絕退貨：若有《退換貨須知》第4點之情事，我們可能會拒絕您的退貨申請，並將商品寄回給您。
要求給付整新費用：若有《退換貨須知》第5點之情事，我們可能會要求您給付整新費用，原則上為商品原價之15%，實際金額將視個案損害程度而定，退回商品金額扣除整新費用後之剩餘款項將退款給您。
補件：若有《退換貨須知》第6點之情事，我們會要求您將商品缺件包裝妥善後寄回，運費應由您支付，物流方式得選擇超商或宅配，寄出後請將寄件單據傳給服務人員留底，表示已寄出。

若在通知日之次日起三天內尚未得到回應、收到相關款項或提示補件已寄出，我們會將原件退回給您，並且此次來回寄件之運費應由您負擔（會以貨到付款方式收取），來回運費即為該表訂運費之2倍（退回我方及再寄出給您）。

退款方式

原則上會依您當初付款方式對應之退款方式給您，說明如下

超商取貨付款及銀行轉帳：將用銀行轉帳退款給您，需提供匯款帳號，一般入帳時間為5個工作天內。
LINE Pay及信用卡：以退刷方式處理，一般需7~21個工作天才會入帳。

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Refund and Exchange Policy

This Refund and Exchange Policy was last modified on Mon Oct 07 2024 21:14:00 GMT+0800 (台北標準時間).

Dear consumer, thank you very much for shopping at 馥燭 Fu Ju ('we', 'our' or 'our company'). If you are not completely satisfied with the products you purchased, you can follow the relevant provisions of the "Consumer Protection Law" Make an application and we will be here to assist you.

Instructions for returns and exchanges

1. Consumers of communication transactions can exercise the right to cancel within seven days from the day after receiving the goods (commonly known as the appreciation period), but please note that the appreciation period is not a trial period, and you can only inspect within the necessary scope. The date of receipt of the goods for convenience store pickup is based on the day when the goods are picked up. For Maple Logistics Express and HCT Logistics ('home delivery'), the date when the logistics personnel deliver the goods to the delivery address is based on the day.

2. After receiving the product, please videotape the entire unboxing process, and keep all items in the outer box and bag intact. When applying for a return, you must return the applied products and bag to the state they were in when you received them.

3. The logistics method used when returning the goods is the same as when sending the goods. If the goods are shipped by a convenience store, the goods will be returned by the convenience store, and if the goods are shipped by home delivery, the goods will be returned by home delivery.

4. We have the right to refuse your return or exchange application under the following circumstances:

The application date has exceeded the seven-day appreciation period.
The products in the discount combination are not returned together.
The product itself has signs of use (including but not limited to being ignited and melted) or any situation that makes the product unable to be sold again.
Other situations in which our company determines that the value of the original product and packaging cannot be restored by paying the refurbishment fee or behavior that does not comply with these return and exchange policy.

5. In the following circumstances, we have the right to request you to pay the refurbishment fee before agreeing to the return or exchange application:

The product packaging has been unpacked or has other signs of man-made loss, including but not limited to stains, wear, and scratches (except for product defects, packaging defects, circumstances that cannot be attributed to the consumer, or to the extent necessary to check the quality of the product) Unpacked inside).
The outer box is damaged and unusable or has been lost.
Other circumstances in which the company determines that the value of the product or packaging can be restored by paying a refurbishment fee.

6. In the following circumstances, we have the right to request you to provide replacement parts before refunding:

The items in the box are incomplete, including but not limited to merchandise, packaging materials, shipping orders, invoices and giveaways.

7. If we receive the returned goods and determine that they do not meet the above three return and exchange conditions, we may refuse the return and require payment of refurbishment fees and replacement parts. Please follow the instructions in point 5 of the "Return and Exchange Application Process" .

8. If you are unable to determine whether the product is defective, please take a photo of the product in question within three days from the day after you receive the product, and send the photo to the service staff through the "LINE official account" for confirmation.

9. After the return, if the consumption amount does not reach the threshold for free shipping or other discounts, a refund will be made to you after deducting the shipping fee or discount amount.

10. If you need to exchange the product, please return the product and place an order again. The return will be deemed as an agreement to give up the various preferential activities that you originally enjoyed. If you place an order again and it is not within the activity period, the relevant discounts will not be reissued.

11. If you apply for returns and refunds twice within a year that are not due to 「defects」, 「fail to pick up the goods at the convenience store within the deadline」, 「refuse home delivery」, or 「do other things that are inconsistent with our company's return and exchange policy」, we will not accept your new order, please forgive me.

Return and exchange application process

1. Please go to "Contact Form" to fill out the application form, select "Return and Exchange Issues", and provide the order number, orderer's name, phone number and problems encountered in the description.

2. After submitting the application, please be sure to take clear and complete photos of the product and packaging (if the package has not been opened, please also take photos of the unopened package). The service staff will contact you via email as soon as possible after receiving the application, and ask you to provide complete photos to confirm the condition of the product.

3. After preliminary confirmation that you meet the conditions for return or exchange, please return the goods and related items you want to return completely to the original packaging box and seal them properly. Related items include but are not limited to packaging materials, shipping orders, gifts and invoices.

4. If you use a convenience store to pick up the package, the service staff will provide you with a set of return codes. Please go to the convenience store to operate the KIOSK machine to print out the shipping slip (such as 7-11's ibon, FamilyMart's Famiport), and then send it to Just stick the package slip on the front of the bag and hand it over to the counter staff;

If you use home delivery, please wait for the service staff to arrange for the logistics driver to pick up the package, and then hand the bag to the logistics driver (get the receipt). Generally, the driver will complete the pickup within two working days. Please contact us again if the package has not been picked up after more than two working days.

Regardless of whether you use convenience store shipping or home delivery, please take a photo of the shipping receipt and send it to the service staff, and keep the shipping receipt properly until the entire return or exchange process is completed.

5. After receiving the returned goods, we will confirm the condition of the goods as soon as possible. If the return and exchange conditions are met, we will apply for a refund to you as soon as possible; if it is judged that it does not meet the return and exchange conditions, we will notify you as soon as possible. There may be cases where the return is refused and the cost of refurbishment and replacement parts is required. The explanation is as follows:

Rejection of return: If the situation mentioned in point 4 of the "Return and Exchange Instructions" occurs, we may reject your return application and send the product back to you.
Request to pay the renovation fee: If the situation in point 5 of the "Return and Exchange Instructions" occurs, we may require you to pay the renovation fee, which is in principle 15% of the original price of the product. The actual amount will depend on the degree of damage in the case. Return the product The remaining amount after deducting the refurbishment fee will be refunded to you.
Replacement parts: If there is something like point 6 of the "Return and Exchange Instructions", we will ask you to package the missing parts of the goods properly and send them back. The freight should be paid by you. The logistics method can be supermarket or home delivery. After sending, please Pass the shipping receipt to the service staff to leave a note, indicating that it has been sent.

If we do not receive a response, receive relevant payment, or receive a reminder that the replacement copy has been sent within three days from the day after the notification date, we will return the original to the consumer, and the shipping fee for this round-trip shipment shall be borne by the consumer (it will be borne by the consumer). (Collected by cash on delivery), the return shipping fee is 2 times the order shipping fee for the watch (returned to us and sent to the consumer).

Refund

In principle, you will be refunded according to the refund method corresponding to your original payment method, as explained below

Convenience store pick-up payment and bank transfer: The refund will be made to you by bank transfer. A remittance account number is required. Generally, the deposit time is within 5 working days.
LINE Pay and credit card: Processed by chargeback, it usually takes 7 to 21 working days to be credited to the account.